WELCOME TO FRICTION-FREE
Remove Complexity to Achieve Simplicity
Alexander J Mileman. Thinker : Doer.
WHAT YOU WILL WANT TO KNOW
I have more than 15 years experience in helping clients find and remove complexity from their operation whilst simultaneously improving workforce engagement and customer outcomes
WHO AM I?
A fact-driven, focussed, and optimistic diplomat
A process, operational excellence and customer experience leader, with proven results achieved through both consultancy and operational leadership in both the private and public sectors.
WHAT DO I DO?
Make things simpler
Guide you to identify and remove complexity from your business, leaving you free to focus on delivering customers exactly what they want, precisely when they need it.
HOW DO I DO IT?
Relentlessly hunt for complexity
I work with clients to follow a framework. It's simple. And it works. Discover. Develop. Design. Deliver. The 4D. This approach always:
Focuses on a goal and delivers auditable benefits
Engages and empowers across the organisation
Leaves a sustainable legacy of improvement
WHAT DRIVES ME?
Embracing simplicity and delivering calmness.
Things that don't work frustrate me. If something doesn't work right, it means it isn't finished.
I take satisfaction from making things right. Quickly. I do this by increasing how often your business can deliver it's customers exactly what they want, precisely when they need it.
This creates the space for businesses and their leaders to breathe and take their next step, confident that their teams are spending their time delivering customer value right first time, rather than recovering from things going wrong.
